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7,161 Views 10 Replies Last post: Dec 26, 2015 5:19 AM by McMullen_4D RSS
CreateSpaceLee Representative 57 posts since
Oct 28, 2010
Currently Being Moderated

Dec 24, 2015 11:33 AM

2015 Holiday Hours

Our Member Support team will be closed for email and phone support on December 25 and January 1. During this time, there will be no interruption to the file review process and Production will continue to meet your estimated arrival dates for orders. For assistance, please submit a Support Request and the team will make every effort to respond within one business day.

 

Happy Holidays from CreateSpace!

Level 5 7,665 posts since
Feb 1, 2008
Currently Being Moderated
1. Nov 10, 2016 5:29 AM in response to: CreateSpaceLee
Re: 2015 Holiday Hours

Happy Holidays to everyone at CS. 

 

Thank you for your help during 2014. It is sincerely appreciated.

 

Pam

Level 0 2 posts since
Feb 6, 2014
Currently Being Moderated
2. Dec 25, 2015 9:50 PM in response to: CreateSpaceLee
Re: 2015 Holiday Hours

Are royalty reports going to get updated or not in this days?         

Level 5 3,179 posts since
Jul 28, 2008
Currently Being Moderated
3. Dec 25, 2015 10:13 PM in response to: priyank
Re: 2015 Holiday Hours

Not. (Though they will on the days between them.)

Level 0 2 posts since
Feb 6, 2014
Currently Being Moderated
4. Dec 25, 2015 10:27 PM in response to: McMullen_4D
Re: 2015 Holiday Hours

You mean its not going to get updated on 25 th december and jan 1 but in between they will update? This is my First christmas in Createspace so dont knew much sorry to bother but it will be helpfull if you answer my question clearly.         

Level 5 3,179 posts since
Jul 28, 2008
Currently Being Moderated
5. Dec 25, 2015 11:19 PM in response to: priyank
Re: 2015 Holiday Hours

That's right.

Level 0 3 posts since
Dec 25, 2015
Currently Being Moderated
6. Dec 26, 2015 4:01 AM in response to: CreateSpaceLee
Re: 2015 Holiday Hours

It appears that the phone support service is not available on December 26.  Will it be closed until Monday, December 28?

Level 5 3,179 posts since
Jul 28, 2008
Currently Being Moderated
7. Dec 26, 2015 5:08 AM in response to: oldtimer2008
Re: 2015 Holiday Hours

Maybe they don't have shifts beginning at midnight. I would try again later today.

Level 0 3 posts since
Dec 25, 2015
Currently Being Moderated
8. Dec 26, 2015 5:11 AM in response to: CreateSpaceLee
Re: 2015 Holiday Hours

They are always available by phone before 8AM, even on weekends, at least in the US.  I suspect it is because of holidays.

Level 0 3 posts since
Dec 25, 2015
Currently Being Moderated
9. Dec 26, 2015 5:13 AM in response to: oldtimer2008
Re: 2015 Holiday Hours

...And they've been using South African support recently — who are, by the way, EXCELLENT!

Level 5 3,179 posts since
Jul 28, 2008
Currently Being Moderated
10. Dec 26, 2015 5:19 AM in response to: oldtimer2008
Re: 2015 Holiday Hours

But being closed for xmas, the question is what time the first shift will begin on the 26th.

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