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805 Views 6 Replies Last post: Nov 2, 2017 4:02 PM by Nicky1951 RSS
Level 0 22 posts since
Apr 18, 2017
Currently Being Moderated

Nov 1, 2017 9:30 PM

Will CreateSpace Fix a Broken Cover?

Hello again,


I've heard about people having difficulty with their covers not coming out right.  My book is finally available on Amazon (Gateway to the Paranormal). I placed an order thru Amazon to get the copies quickly. The cover on those is perfect and looks just like it does on CoverCreator.  However, I placed another order through CreatSpace (CS), and the cover is quite dark, so much so that it's hard to read the title.

1) Do they use different printers for CreateSpace as opposed to Amazon?

2) It's been 3 days, and CS has not gotten back to me about a resolve. Do they ever fix these things?  And is there any other way to reach them?


I don't like it when there's no contact #.  They can easily hide from sight.


Thanks for any advice!



Level 4 2,944 posts since
Feb 7, 2015
Currently Being Moderated
1. Nov 2, 2017 10:18 AM in response to: Nicky1951
Re: Will CreateSpace Fix a Broken Cover?

Use the Contact Us link at the bottom of the page. You can leave a call-back number, and they'll likely get back to your in a timely manner. CreateSpace uses various printers and minor differences are to be expected, If the problem is major, as yours seems to be, they'll probably ask you to send them a photo to prove it and then they'll replace the book forthwith.

Level 5 3,881 posts since
Feb 1, 2011
Currently Being Moderated
2. Nov 2, 2017 10:20 AM in response to: Nicky1951
Re: Will CreateSpace Fix a Broken Cover?

If you ordered the book through Amazon, then you should be complaining to Amazon.  Send them photos of the two covers and ask for a replacement copy.



Level 5 19,170 posts since
Sep 5, 2009
Currently Being Moderated
5. Nov 2, 2017 12:13 PM in response to: Nicky1951
Re: Will CreateSpace Fix a Broken Cover?

As you have discovered, CS has a good warranty and they do stand behind their work.  Just in case:


At the risk of sounding too simplistic, every press that CS uses and all the press CS's subcontractors use are capable of printing perfect color.  Once CS has adjust our PDFs . . . and this is important: CS does remove some all color information from our files . . .


Color.Profile/ICC.Profile – Color management added to an image or file, which KDP will automatically remove prior to publication.  <pg 5 KDP Print Publishing Guidelines>


We do not recommend including color profiles in your file. Color profiles are automatically removed prior to publishing, which can produce unexpected results.  <pg 16 KDP Print Publishing Guidelines>


A printer recieving work from hundreds of different sources a week, if not a day, sources that might know nothing about color space and color management, would usually strip away all color information and apply their own profiles, Indigo, phone conversation


however, once that's done, each file should print correctly on all presses.  The problem is that all presses drift out of calibration. If calibration and maintenance is done well, things should be ok . . . but it takes time and time is books/money/sales.  All that said, even conventional printers doing long runs (not print on demand), can print crap.  It is what happens.  Presses are big and dangerous machines, and I sometimes things it's a miracle printing works at all.




Bleeds,  free, 91 page   guide to bleeds, margins, covers, and annotated CreateSpace guidelines. Prepress Glossary: free, 79 page, fully illustrated prepress glossary with annotations for  CreateSpace users Type & Typography:   free, 112 page illustrated guide to designing books, typography, with glossary, and type specimen pages  Free: list of free PDF downloads; selfpublishingforum: spam free forum. Contact  for graphics, design, and typesetting help.




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