Skip navigation
This discussion is archived

This Question is Possibly Answered

1 "correct" answer available (10 pts) 2 "helpful" answers available (5 pts)
498 Views 5 Replies Last post: Nov 24, 2017 11:12 AM by Lighthouse24 RSS
Level 0 20 posts since
Oct 6, 2009
Currently Being Moderated

Nov 22, 2017 8:39 PM

Help! Amazon linking unrelated products to our books - hurting our sales!

We have the paperback book "Christmas Ghost Stories" we publish using CS. Amazon have linked an "Audiobook" to it which shows on the page: https://www.amazon.com/Christmas-Ghost-Stories-Charles-Dickens/dp/1934619000/

 

This "Audiobook" is not the same as our book. Completely different content. Our customers are getting confused and there are negative reviews of this audiobook appearing on our paperback book page and hurting our sales.

 

Does anyone possibly know what can be done to get Amazon to unlinkk this damaging product? Are there any links to contact Amazon about this? We would really apppreciate your insight as this is driving us nuts!

 

We didn't really know where to post this. Please advise if it should be somewhere else.

 

 

NP

Level 5 5,644 posts since
Jan 17, 2010
Currently Being Moderated
1. Nov 23, 2017 6:04 AM in response to: NP101
Re: Help! Amazon linking unrelated products to our books - hurting our sales!

You can contact Amazon and explain the situation, asking them to unlink the audiobook. If you've claimed the book through Author Central, that's the best means of contacting them in such a situation.

 

Sarah
Editor & Book Designer
http://sleepingcatbooks.com
Find us on Facebook

 

 

Learning French? Try our bilingual English-French series

Self-publishing forum

Level 5 13,064 posts since
Aug 22, 2008
Currently Being Moderated
3. Nov 24, 2017 8:24 AM in response to: NP101
Re: Help! Amazon linking unrelated products to our books - hurting our sales!

You might use the "Report incorrect product information" link under your book's description on the Amazon page, and explain that the audiobook shown as another format of your book does not include the same content or stories, and is confusing and misleading to customers. If possible, you might ask some of your book buyers to do this, as well. Amazon doesn't care much what authors, publishers, or suppliers are concerned with, but they do care about customer complaints like that.

Level 4 2,667 posts since
Jul 2, 2011
Currently Being Moderated
4. Nov 24, 2017 8:40 AM in response to: Lighthouse24
Re: Help! Amazon linking unrelated products to our books - hurting our sales!

This raises an interesting question:

 

1. Two unrelated products are accidently linked on the same product page

2. Customer leaves feedback on the product page for one of the items

3. Amazon later realizes the mistake and splits the entries.

 

Where does the feedback go?

Level 5 13,064 posts since
Aug 22, 2008
Currently Being Moderated
5. Nov 24, 2017 11:12 AM in response to: Oreohelix
Re: Help! Amazon linking unrelated products to our books - hurting our sales!

By "feedback," do you mean a customer review? If so, look at the existing customer reviews for the product page cited above. Each shows the specific format being reviewed, so logically [which, granted, doesn't always mean anything] Amazon could/should move the negative audiobook review to that product's listing page.

Actions

More Like This

  • Retrieving data ...