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575 Views 7 Replies Last post: Dec 6, 2017 1:17 PM by Maaku RSS
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JeffRyanWilliams
3 posts since
Aug 22, 2017
Currently Being Moderated

Nov 28, 2017 11:24 AM

White Book Cover needs a border on the Amazon app?

Hi, I've got a white book cover and it displays beautifully on the Amazon.com desktop, but on the Amazon mobile app it appears to be words floating in a sea of white space. I have a thumbnail with a grey border that could be used to solve this, but to date I've not been able to determine who at Createspace/Amazon could help me get this updated/solved.

 

Appreciate any feedback you guys have to share.

 

Thanks so much.

Jeff

Tags: covers, white, border
Level 5
lipmag
15,543 posts since
May 4, 2008
Currently Being Moderated
1. Nov 28, 2017 1:08 PM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

You can upload a new cover image via Author Central. However, the same image will be available on both desktop and mobile versions.

 

 

Michelle

-—--—--—

Odyssey Publishing -- editing, cover design and book formatting services to help you on your publishing journey.

 

Odyssey Books -- quality fiction and non-fiction -- where books are an adventure!

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JeffRyanWilliams
3 posts since
Aug 22, 2017
Currently Being Moderated
2. Nov 29, 2017 9:29 AM in response to: lipmag
Re: White Book Cover needs a border on the Amazon app?

Hi, Michelle. Thank you. When I reached out to Author Central about this they just sent me back to CreateSpace, who said the only way to correct the problem was to redo the cover via CreateSpace. They did not offer the option to upload a new image. Any additional thoughts?

 

Thanks so much.

Jeff

Level 5
danwiz
3,896 posts since
Feb 1, 2011
Currently Being Moderated
3. Nov 29, 2017 10:26 AM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?
Any additional thoughts?

Create a new cover - light gray, black, whatever.

 

Dan'l

Level 4
Oreohelix
2,669 posts since
Jul 2, 2011
Currently Being Moderated
4. Nov 29, 2017 12:31 PM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

If you make a custom thumbnail and send it to Createspace, they may agree to replace it for you. 

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JeffRyanWilliams
3 posts since
Aug 22, 2017
Currently Being Moderated
5. Dec 6, 2017 8:44 AM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

Hi, I'm still working through this. There was a period for a few days where the image was corrected but now I'm back where I started. Does anyone know if there's a way to reach a higher tier of CreateSpace customer service that may be able to understand my concern and assist me?

 

Thanks again for the feedback!

 

Jeff

Level 4
Oreohelix
2,669 posts since
Jul 2, 2011
Currently Being Moderated
6. Dec 6, 2017 10:39 AM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

Sadly, I don't think so.

Level 5
Maaku
4,256 posts since
Oct 27, 2010
Currently Being Moderated
7. Dec 6, 2017 1:17 PM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

Different approach entirely: redo the cover with a graduated grey border, resubmit, and let it flow through the system.

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