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765 Views 3 Replies Last post: Dec 6, 2017 1:17 PM by Maaku RSS
Level 0
JeffRyanWilliams
2 posts since
Aug 22, 2017
Currently Being Moderated

Nov 28, 2017 11:24 AM

White Book Cover needs a border on the Amazon app?

Hi, I've got a white book cover and it displays beautifully on the Amazon.com desktop, but on the Amazon mobile app it appears to be words floating in a sea of white space. I have a thumbnail with a grey border that could be used to solve this, but to date I've not been able to determine who at Createspace/Amazon could help me get this updated/solved.

 

Appreciate any feedback you guys have to share.

 

Thanks so much.

Jeff

Tags: covers, white, border
Level 0
JeffRyanWilliams
2 posts since
Aug 22, 2017
Currently Being Moderated
1. Dec 6, 2017 8:44 AM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

Hi, I'm still working through this. There was a period for a few days where the image was corrected but now I'm back where I started. Does anyone know if there's a way to reach a higher tier of CreateSpace customer service that may be able to understand my concern and assist me?

 

Thanks again for the feedback!

 

Jeff

Level 4
Oreohelix
2,558 posts since
Jul 2, 2011
Currently Being Moderated
2. Dec 6, 2017 10:39 AM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

Sadly, I don't think so.

Level 5
Maaku
4,128 posts since
Oct 27, 2010
Currently Being Moderated
3. Dec 6, 2017 1:17 PM in response to: JeffRyanWilliams
Re: White Book Cover needs a border on the Amazon app?

Different approach entirely: redo the cover with a graduated grey border, resubmit, and let it flow through the system.

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