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1,017 Views 11 Replies Last post: Apr 19, 2018 11:37 AM by theomegajojo RSS
Level 0 3 posts since
Feb 11, 2018
Currently Being Moderated

Feb 19, 2018 9:25 PM

Sales Channel Options not showing up


Hi,

 

I've just completed and proofed/approved my book for sales.

 

However, when I go to the CHANNELS page, no options show up for me to click on.

 

Only the front cover of my book is visible.

 

Please advise.

 

Thank you

Level 4 2,667 posts since
Jul 2, 2011
Currently Being Moderated
1. Feb 20, 2018 4:14 AM in response to: jasonwong
Re: Sales Channel Options not showing up

On your dashboard, do you see the word "suppressed" next to your book?

Level 4 2,667 posts since
Jul 2, 2011
Currently Being Moderated
4. Feb 22, 2018 4:37 AM in response to: jasonwong
Re: Sales Channel Options not showing up

Sounds like it might be a glitch.  You should use the "Contact Us" link and either email them or have them call you.

 

Sorry, I don't think any one on the forum can answer this question for you.

Level 3 456 posts since
Oct 16, 2014
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5. Feb 22, 2018 8:08 AM in response to: jasonwong
Re: Sales Channel Options not showing up

Have you filled in the pricing information yet?

Level 0 2 posts since
Aug 3, 2017
Currently Being Moderated
6. Apr 16, 2018 2:32 PM in response to: jasonwong
Re: Sales Channel Options not showing up

Was anything resolved with this and how? I am currently experiencing the same issue.

Level 1 5 posts since
Feb 16, 2018
Currently Being Moderated
7. Apr 16, 2018 3:41 PM in response to: CG1991
Re: Sales Channel Options not showing up

Likewise, april 16th 2018 and i'm experiencing the same issue. glad it's not just me - probably a site glitch or something? I've emailed support about it anyway, hopefully it'll be resolved soon.

Level 0 2 posts since
Aug 3, 2017
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8. Apr 16, 2018 11:03 PM in response to: theomegajojo
Re: Sales Channel Options not showing up

If it's more than one of us experiencing this than it probably is a website glitch.

 

Was worrying it was something with my own work - kind of brings me a little piece of mind.

 

I've messaged them as well, if I hear anything I'll post it here for you (and future people) to see

Level 0 2 posts since
Nov 28, 2017
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9. Apr 17, 2018 4:24 PM in response to: jasonwong
Re: Sales Channel Options not showing up

The same here since yesterday. I see that there are no sales channels options visible for one of my books The other one is missing the Amazon's Europe distribution channel.

As for today in the morning, everything was back to normal again, but a few hours later the same problem showed up. Still no response from them.

Level 1 5 posts since
Feb 16, 2018
Currently Being Moderated
10. Apr 18, 2018 3:46 PM in response to: jasonwong
Re: Sales Channel Options not showing up

Has anybody else also published as an eBook and signed up for KDP Select recently? That's the only thing I can think of that might have caused this for me, if other people have done the same and are experiencing the same then it's probably linked.

Level 1 5 posts since
Feb 16, 2018
Currently Being Moderated
11. Apr 19, 2018 11:37 AM in response to: jasonwong
Re: Sales Channel Options not showing up

I've had a response from them, I can't seem to copy & paste it here but the gist of it is that there is a glitch and they're working to resolve it.

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