I have just had my interior rejected. I submitted the interior and they said that for full bleed, it should be a specific inch away from the margins. This was fixed and resubmitted. Then they said that for full bleed, the images should expand beyond the margins, but since I only have two small pictures, I don't need full bleed. So I changed it to just color. They wrote back to say that full bleed, needs to have specific margins.
The margins which had already been fixed. I am wondering if they review the files each time, or just go by the previous email? Because they did who ever did the review did not even notice that it had been changed from full bleed, to simply color.
Is there a better way to communicate with customer service?
I'm not sure why you changed the images from B&W to color. That should have nothing to do with the margins.
Obviously, we have to work with CS and the reviews cannot be computer based . . . someone has to look at something. I'm sure some people overlook some things, others not. There have to a lots of judgment calls. I think the problem with CS customer support, at least as far as those review letters go, is that they don't always explain enough, and they can be frustrating. Hang in there. There is a reason why the gods invented single malt Scotch, and it's not just for editors.
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Before re-uploading any new files or changing any settings in your document, you need to ask them to change your book settings to "no-bleed". Then, check this in your dashboard before you resubmit the files.
I should clarify. The book was always color. Because I had images, someone suggested full bleed. The book interior was rejected, because enough space had not been left at the margins. I resubmitted with enough space at the margins. Then it was rejected due to the full bleed elements, which are the pictures. Since they are small, I do not require full bleed, but they rejected it again saying that it was full bleed, and did not meet the requirements for full bleed. This is after I had changed it to just color.
I was thinking of calling them, but I had almost as much trouble getting the cover accepted. The cover was rejected first because it had live elements. I was told this was corrected, but now I had the title missing. It was rejected twice because the title was missing. The only problem was that the title was never missing. I had to email them, sent them a jpg and finally the cover was accepted.
So the last email had said that the interior was fine, except for the full bleed live elements, which should no longer be a problem, because it's no longer full bleed.
This is why I wonder if they actually review the files. If the cover could be rejected twice for a title which was there the whole time, then I am sure the interior could be accidentally rejected for similar reasons.
I've had just as much contradictory info sent to me in the rejection reviews. They tell me that I need to have an image a certain size so I change the size and resubmit. Then they tell me that it has to be a certain size but yet have a .75 inch gutter inner gutter and .25 inch outer gutter. With the size change made to 170 pages of graphic novel images, which is a certain size to begin with, without a bleed, period, I am wondering just what they require. If they have a template for covers, they should also have a template for interiors so that we know exactly where the images should fall. I also agree that they need to have a better system for review and not just an automated one. They sent the review emails to me after midnight, but yet their customer service hours are only until 5pm ET. Could we please have interior templates?
If you download the cover template for your required trim (assuming your book includes bleed) then you can cut the front and back sections away from the template, removing the spine completely, and save as two separate templates. The front cover is your right (recto) page and the back cover becomes the left (verso) page.
If your book doesn't need bleed, then ignore the red sections of the template.
The only thing this method won't help you with is the gutter margin, because this will vary depending on your page count. Drag a Photoshop guide inwards 0.75"; the outer margins are indicated by the blue area. As long as there are no "live elements" in the blue area or your gutter margin, you should have no trouble creating your book this way.
I also agree that they need to have a better system for review and not just an automated one.
They do: it's called Author Express and costs about $169 each for interior and cover review (https://www.createspace.com/Services/AuthorsExpress.jsp). However, the automated version is free and works for most people prepared to engage in a little trial and error.
Hmmm, I have an unofficial Author Express-like program for much less than CS charges. PM me if you're interested.
>>>Drag a Photoshop guide inwards 0.75"; the outer margins are indicated by the blue area. As long as there are no "live elements" in the blue area or your gutter margin, you should have no trouble creating your book this way.
Thanks for the reply, but if I drag the guide inwards by .75" for the inner margin, the outer margin would fall well out of the page size of 5.25", effectively cutting off the outer side of the image when trimmed to size. The page layout with the bleed would be 5.38 x 8.25, but dragging the guide .75" from the side of the inner margin places the width to nearly 6".
Placing the image dead center of a 5.38 x 8.25 is not workable?
The guide does not affect the size of the page, nor does it move the outer margin from its original position -- it is an "imaginary line" that indicates the margin boundary. You can still have your cover image in the margin area, but it must be a full bleed image and you cannot have "live elements" in the margin area.
Placing the image in the centre of the cover might also work, depending on the size of that image. If the image is not full bleed then you must shrink the image to within the margin boundaries. This is where the guides come in to help you.
I went with full bleed. I now have the interior all accepted, but my cover is rejected once again, for not having a title. That's now 5 different times. 2 times it was accepted, and 3 times rejected. Even with the assurances of customer service that I did not have to resubmit the cover. What createspace should do is they absolutely if they plan to be efficient is implement a better system of review and guidelines. They are taking over other companies, and if you are going to be taking on their customer base, you must have a system in place, suitable for meeting those demands. How hard could it be to have a note on the review file that say, file such and such, submitted on such and such a day meets approval. A green light, and then as long as the file does not change they would know that it was good to go?
Do they have a specific department for feedback?
What software did you use to create your cover? Did you flatten all the layers before saving to PDF? Sometimes layers can disappear if they are not rasterised or flattened before converting to PDF. It's weird that they accepted it previously, but I suspect there might be an issue with the cover that was overlooked while the file reviewer focused on your interior issues. It happens.
The problem had nothing to do with teh cover itself. It was with the set up. I had used the short form for my book as the title, and below ing subtitle, listed the longer title. What would happen is that depending on who was working, some would see that and interpret it as the title was missing, even though the title was fully on the cover. Eg. If the title was peas and pies, I had listed peas as the title and peas and pies as the subtitle. Even though the book cover had Peas and Pies listed, some reading that interpreted it as the cover title was missing, because Peas was not written by itself.
That's not my real cover title, that is just an example. So depending on who was working in customer service that day, some correctly interpreted that the cover was there, other not. I found a nice workaround, and finally it's all approved.