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230 Views 1 Reply Last post: Nov 20, 2017 2:13 PM by Lighthouse24 RSS
Level 0 4 posts since
Sep 1, 2017
Currently Being Moderated

Nov 20, 2017 1:07 PM

Interior Reviewer is frozen- what to do?

just spinning its wheels. Do I close the page and try again? I know my file is okay because I previously uploaded a different version, and it was done by a professional designer.

Thanks

Level 5 12,818 posts since
Aug 22, 2008
Currently Being Moderated
1. Nov 20, 2017 2:13 PM in response to: SWDC
Re: Interior Reviewer is frozen- what to do?

I may be misinterpreting that statement, but if you uploaded a different file, then you don't necessarily know that it's okay (i.e., you may have changed something that created PDF objects or properties that the Interior Reviewer is unable to process). But, yes, if it has been hung up for awhile, then I would exit and retry (as another possible problem could be that your ISP dropped the connection during processing).

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