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997 Views 4 Replies Last post: Dec 20, 2017 5:51 PM by Oreohelix RSS
Level 0 6 posts since
Jun 16, 2009
Currently Being Moderated

Dec 5, 2017 9:02 PM

CS sales reporting

Is anyone else experiencing slow or non-existent sales reporting? I suspected that my Amazon sales were not showing up on CS and to be sure, I purchased two books - three days ago - from the Amazon site. Sure enough, they have yet to appear on CS. Should I go ahead and contact CS now or give it more time?

Level 5 5,384 posts since
Jan 17, 2010
Currently Being Moderated
1. Dec 5, 2017 10:43 PM in response to: CliftonHanger
Re: CS sales reporting

Did you get a notice from Amazon that the two you ordered have shipped? CS reports books when they've printed and shipped them, not when they're ordered. In addition, this is the busiest time of the year for them as far as book production goes. When they are backed up, Amazon will often source through a print partner, which will initially report like an EDC sale (taking up to a couple months to appear in your Dashboard) but will then be corrected to an Amazon sale. This happens every December.


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Level 0 12 posts since
Sep 24, 2012
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3. Dec 20, 2017 4:32 PM in response to: CliftonHanger
Re: CS sales reporting

Replies here have helped, as I feel like I am losing my mind. My sales are appearing as only 1/3 of what they were last Christmas, despite plugging hundreds of dollars in Facebook advertising on a page I've built to 24k members, and same members posting photos of my books arriving in the mail.


I feel very discouraged, as I also make a bunch of funny promo videos at this time of year, and it seems like a ton of work and expense for nothing. The sales report shows only ONE book sold since last Saturday (it's now Wednesday), when this time last year it was closer to 100. This is my fulltime income, and to see Christmas sales tank is terrifying.


And for goodness sakes, how can my book be labeled "Bestseller" on Amazon, when sales are so slow? We have no way of measuring what this term actually means. Does that mean Bestseller in a narrow category?


In 2015, Amazon at least posted notices that they had a backlog of orders, so we knew not to worry. But not this year.

Level 4 2,671 posts since
Jul 2, 2011
Currently Being Moderated
4. Dec 20, 2017 5:51 PM in response to: TreasureMe
Re: CS sales reporting

Don't worry.  Stop checking. 


There will probably be a big blob of orders showing on your reports mid-February.  It always fun (and a relief!) when they show up.




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