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1,589 Views 20 Replies Last post: Mar 9, 2018 1:14 PM by JohnFar RSS
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Level 0 16 posts since
Dec 30, 2016
Currently Being Moderated

Jan 20, 2018 8:29 AM

Shipping to South America, anyone else?

I am publishing books in Spanish, so the main market for these books is Latin America. But now I found that it is almost impossible for customers to receive these books. I keep getting requests from people who say that buying from Amazon is too complicated for them and they want to buy books from me directly. But the crazy thing is that not even I can receive my own books!!

 

This whole problem is due to Createspace's shipping policy which does not allow customers to specify the carrier for shipping of their orders. And additionally, that Createspace seems to have a predilection for UPS. My last larger order was shipped by UPS although I had chosen "Standard" shipping and the destination address was a post office !

 

Now, here in South America of all carriers UPS has absolutely the worst reputation. This company is known for not delivering parcels, for not attending customers' complaints, and for charging abusive fees from recipients for fetching parcels whose shipping is already paid, fees which exceed the value of the goods plus shipping costs together. For receiving that shipment which was worth 100 dollars, I would have had to pay UPS about 200 dollars or more, and I might even have had to travel 700 miles to Lima, so I had to abandon it. Ordinary mail service does not charge any of these fees, I can just fetch my parcels at the post office and normally there is not even a customs tax. So receiving my books by UPS would cost me twice or three times as much as receiving them by ordinary mail, which means that receiving them would ruin me financially.

 

I am in contact with customer support since three weeks ago about this issue, but until now they were not able to offer a satisfactory solution. Up to now I cannot even safely apply for a refund, since they cannot guarantee me that a replacement would be sent by ordinary mail as requested, and therefore the same problem may happen again and the refund would be lost as well. Additionally I have requests pending for about fifty more books which I cannot order because of this issue.

 

I do not understand why Createspace cannot solve an issue which would be in their own interest, as I suppose, they are themselves also paying more for shipping with UPS instead of ordinary mail. It would be so simple: If shipping option is "Standard" and destination is a post office, ship by ordinary mail. But Createspace seems unable to do that.

Currently the issue is pending at Amazon's shipping department. So it looks like it must be resolved at the level of the whole of Amazon before Createspace can do anything about it ... if this is true, it might become complicated.

 

Has someone in this community successfully shipped books to South America and can point me a way out?

Level 5 3,945 posts since
Feb 1, 2011
Currently Being Moderated
1. Jan 20, 2018 5:25 PM in response to: JohnFar
Re: Shipping to South America, anyone else?

I believe that you're stuck.  They are totally and ridiculously dumb about shipping.  When I was living in Japan I had the exact same problem.  They would either ship to Japan through UPS, which was fine, or by FedEx, which was like your experiences there.  Fed Ex would "lose" the packages about 90% of the time, I would have to email CS after the required waiting time and say that I did not receive the books, and explain that they should not ship to Japan via FedEx.  They would reprint and ship again.  They generally shipped by UPS the second time,  but not always, and I'd have to report a lost package again.  No matter how many times I phoned or emailed, they would always say "we do not have a choice about who we select for shipping".  Maybe they just leave all of the packages out on a loading dock, and whichever shipper comes and picks them up first is how they select the shipper, I have no idea, but, it's totally ridiculous.

 

I am feeling your pain  but can do nothing about it.

 

Dan'l

Level 5 3,945 posts since
Feb 1, 2011
Currently Being Moderated
3. Jan 23, 2018 1:48 PM in response to: JohnFar
Re: Shipping to South America, anyone else?
I got a confirmation mail from an Amazon address, but did not hear anything more from them since then. That's why I am guessing Createspace may not even be able to make an autonomous decision about a shipping issue.

That is VERY interesting.  Thank you for letting us know that.

 

Dan'l

Level 5 15,645 posts since
May 4, 2008
Currently Being Moderated
4. Jan 23, 2018 4:00 PM in response to: JohnFar
Re: Shipping to South America, anyone else?

You might like to look at publishing with IngramSpark— their Global Connect program means books can be printed and shipped from their print partner in Brazil.

 

 

Michelle

-—--—--—

Odyssey Publishing -- editing, cover design and book formatting services to help you on your publishing journey.

 

Odyssey Books -- quality fiction and non-fiction -- where books are an adventure!

Level 5 15,645 posts since
May 4, 2008
Currently Being Moderated
6. Jan 26, 2018 7:01 PM in response to: JohnFar
Re: Shipping to South America, anyone else?

For some reason CS decided to moderate my reply, then delete it.

 

Brazil is listed in my IS account as a sales market, so it seems the IS website needs to be updated.

 

 

Michelle

-—--—--—

Odyssey Publishing -- editing, cover design and book formatting services to help you on your publishing journey.

 

Odyssey Books -- quality fiction and non-fiction -- where books are an adventure!

Level 5 15,645 posts since
May 4, 2008
Currently Being Moderated
10. Feb 27, 2018 5:39 PM in response to: JohnFar
Re: Shipping to South America, anyone else?

All I can tell you is that I see "Brazil Printer Network" in the pricing area of my title setup, and I do recall a press release about Ingram entering the S.American market via Brazil, but I haven't been able to locate it. I previously posted a screenshot from my account to show the Brazil Print Network in the list of markets, but CS moderated and deleted that post.

 

 

Michelle

-—--—--—

Odyssey Publishing -- editing, cover design and book formatting services to help you on your publishing journey.

 

Odyssey Books -- quality fiction and non-fiction -- where books are an adventure!

Level 5 15,645 posts since
May 4, 2008
Currently Being Moderated
13. Mar 6, 2018 5:58 PM in response to: JohnFar
Re: Shipping to South America, anyone else?

They would use a third-party printer to supply Amazon.com.br, but not for author orders.

 

 

Michelle

-—--—--—

Odyssey Publishing -- editing, cover design and book formatting services to help you on your publishing journey.

 

Odyssey Books -- quality fiction and non-fiction -- where books are an adventure!

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