I still have not received my first royalty payment from CreateSpace. I submitted a support request toward the end of last month, politely wondering where the royalty was for the month of September. I was fully aware of the month 'grace period' built in, so I didn't expect the money from September until November--but I certainly didn't think that it would still be missing in December!
Now I have finally gotten a report back that a check was sent via standard U.S. mail on November 26. Not only does it seem unlikely that it would not yet have arrived but it wasn't supposed to be a check at all! It was supposed to be directly deposited into my account.
What is going on? This situation is making me have severe doubts about the business practices of CreateSpace. I'd like to know that other people really are receiving their money on time. Please post responses, folks--and please, not just complaints but praise, too. I'm really hoping that my distrust is just paranoia.
A followup: I received a call from CreateSpace customer service today, with an apology for the problems and a promise to take care of it immediately. That's a very promising sign--but of course until the money appears in my account it's still just a promise. However, I am more than willing to give them the benefit of the doubt here. I really believe in the service that CreateSpace is offering to all of us, and I want to see it get bigger and better. I'll report back when the money comes in, and mark my question answered at that time.
CreateSpace owes me over $2600 for October. I sent them emails for a week with no reply. I finally sent a letter to Amazon's CFO, and 30 minutes later I received a reply to my first inquiry with no mention of its being a week late. All they told me was that they sent a check and to wait for it. I responded that If hadn't gotten a check 21 days after it was mailed I probably wouln't ever see it, and that I'd be glad to pay whatever reasonable fees would be incurred in their re-issuing the check. Its been 4 days now without a reply.
Quite frankly, many of my friends are stock analysts, and I've asked them to make inquires into CreateSpace's, and possibly Amazon's current cash flow situation. There's no excuse for a subsidiary of Amazon to be hiding behind shut off phones and unanswered emails when authors and producers are shorted money from sales upon which Amazon was paid up to 75 days ago. Unless,of course, like General Motors, they just don't have the money.
Our firm just signed a deal with a major retailer for a program that will likely yeild 20,000 DVD sales next year. Somebody from CreateSpace is going to have to do some pretty strong selling if they want us to use them as our replicator and fulfillment house.
Very disappointing. They always seemed to be such nice people.
Did you ever received closure on your issue(s)?
I'm curious because non-payment or slow payment is very concerning.
SHAME ON ME FOR NOT TELLING EVERYONE THE ISSUE WAS RESOLVED!
Turns out there was a problem getting several CreateSpace accounts synchronized with bank accounts. It is a worrisome sort of problem for all of us when we don't get our money promptly--but it's also worrisome for them. And they solved it. Right around Christmas Day I was able to distribute royalties to my three writers, and they were very happy.
The CreateSpace people are nice and they work hard to solve problems. I wish it were easier to get in touch with them but I understand that they have a lot to do and can't keep the site and the service running properly if they have to deal with us each individually. They seem to operate independently of Amazon even though they are owned by that conglomerate. I continue to recommend Create Space to anyone who will listen. I use them as a printer for my publishing company rather than as a publisher for my own work, and I'm very happy with their performance in general.
A followup: I received a call from CreateSpace customer service in mid-December with an apology for the problems and a promise to take care of it immediately. I am willing to give them the benefit of the doubt here. I really believe in the service that CreateSpace is offering to all of us, and I want to see it get bigger and better.
Does anyone have a contact number for customer support or as one post mentioned Amazon's CFO. I'm new and I've been trying to get an explanation as to why my royalty share is .59 cents on a book that is being sold for $19.95. I've sent several emails but to no avail.
A problem with royalty calculations seems to be in a totally different class than problems with getting what was owed, but I'll answer here, anyway.
The calculations are thoroughly described at https://www.createspace.com/Products/BooksPrices.jsp
The whole process depends on the cost of the book and the selling price. So, if your royalty is $.59 for a $19.95 book, "their share" must be $19.36. Of that, 40% of the selling price, or $7.98, is the markup that goes to Amazon. That leaves $11.38. I'm going to take a guess that you are on the standard plan, rather than pro, and that you have a color interior; these are both factors that significantly increase cost and in your situation they seem likely. The basic calculations are the same no matter what, but the amounts vary with plan and type of interior pages. Now, in the case I'm suggesting, the fixed charge per book is $1.75, leaving us with $9.63 for the per-page cost which would have a rate of $0.12 par page. That means your book is probably 80 pages.
It's extremely doubtful that you will find any errors in the way that CreateSpace calculates these numbers. In general, the pro plan is going to make sense in almost all cases--it just depends on how many copied you expect to sell. You may need to increase the selling price on your book so that you get something back from it. It's all in your control. Amazon and CreateSpace are always going to take their cut, and it does not vary a great deal with selling price. You are going to get what's left after they take theirs, and it's up to you to price it high enough that you actually make money.
Hope this helped!
CWG Press (cwgpress dot com)