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144 Views 2 Replies Last post: Jun 12, 2018 4:55 AM by Indy_T RSS
Level 0 4 posts since
Jun 7, 2018
Currently Being Moderated

Jun 7, 2018 1:04 PM

Unable to edit or delete comment on negative review

Hello. I am an assistant for a physician who has published a textbook with CreateSpace and am trying to figure out how to fix a problem. Someone wrote a review that the book's author felt was unfair and he wrote a lengthy rebuttal that he now regrets and wants to either change or delete. But for some reason this is no longer possible--he actually did make one edit, and since then has been frozen out and cannot get a response from anyone at Amazon on how to change this. Is there any way to fix this? Thanks very much for your help!

Level 3 840 posts since
Jul 18, 2009
Currently Being Moderated
1. Jun 7, 2018 3:43 PM in response to: DanielS7
Re: Unable to edit or delete comment on negative review

Lesson learned. NEVER reply to a review! I don't believe it can be changed.

Level 0 5 posts since
Nov 3, 2015
Currently Being Moderated
2. Jun 12, 2018 4:55 AM in response to: Phoenix61
Re: Unable to edit or delete comment on negative review

Amazon can delete it.

 

I've heard people say that they replied "thank you" to a 5 star reviewer and the review was deleted. Maybe you will get lucky and the review will get deleted.

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